Welcome to our FAQ section—your go-to resource for quick, clear answers about our products and services. Here, you’ll find information on product features, pricing, delivery, returns, and more. We continuously update this section to ensure you have the most relevant details, helping you make confident decisions and get the most value from our entertainment equipment and solutions.
Absolutely! Share your venue dimensions, floor plans, or concept sketches with our BLEE team. We'll analyze your specifications and propose optimized layout solutions to maximize your space's entertainment potential.
Our support includes:
*Step-by-step installation guides (diagrams, manuals, video tutorials)
*On-call technical assistance via phone/email
*Remote calibration sessions for smart systems
*Optional on-site engineer dispatch (service package required)
The BLEE support team ensures seamless setup through multiple channels, prioritizing rapid deployment while minimizing downtime.
Our BLEE-certified engineers are available for on-site installation. Standard service packages typically include:
*Labor fees for system assembly and calibration
*Domestic travel expenses (flights/ground transportation)
*Local accommodation during installation
We optimize deployment efficiency through detailed pre-planning and can tailor service bundles to align with your budget requirements.
The BLEE management system centralizes operations through:
*Centralized Membership Profiles: Track customer preferences and engagement history
*Integrated Transaction & Loyalty Management: Automate point accrual, redemption, and spending analytics
*Smart Reservation & Queue Optimization: Real-time capacity monitoring with dynamic scheduling tools
*Targeted Marketing Modules: Data-driven campaign tools, promo triggers, and promotional analytics
This unified platform enhances guest experiences while streamlining operational workflows for measurable ROI growth.
BLEE creates tailored indoor playground plans by analyzing target demographics, optimizing layouts, ensuring safety compliance, and balancing operational flow with ROI projections.
Absolutely. Our design logic is refined through hundreds of successful global implementations, enabling us to:
*Analyze venue demographics and traffic patterns
*Benchmark against industry-specific KPIs
*Integrate modular revenue streams (ticket bundles, membership tiers, dynamic pricing)
*Simulate profitability scenarios pre-deployment
BLEE’s proven frameworks adapt to your unique operational goals, ensuring measurable ROI from day one.
Yes, BLEE provides comprehensive manuals with gameplay rules, installation steps, and software guides. Contact us to receive tailored documentation promptly.
Full configuration: Computer main unit + touch monitor + software + security dongle + dot matrix module + control cabinet (power supply, signal controller, wiring) + other relevant accessories.
The minimum order is 120 units, which constitutes a complete system configuration.
BLEE delivers:
Direct Factory Source – Professional Team – Worry-Free After-Sales
*Pre-installed power cabinets and wiring at the factory cut your setup time by 50%.
*Free logo integration into game interfaces and equipment surfaces for instant branding.
1. Develop competitive pricing strategies.
2. Monitor cost-benefit metrics in real-time.
3. Implement transparent billing protocols.
4. Utilize BLEE’s data-driven management system to optimize revenue streams.
Yes. BLEE includes complimentary spare parts in every standard configuration.
BLEE ensures hassle-free installation through detailed video guides, customized site-specific diagrams, and pre-configured grille systems to minimize assembly complexity. Our 24/7 technical support team provides immediate assistance for seamless setup, ensuring your project launches swiftly and efficiently.
BLEE currently provides 10 unique games, each with 35+ progressive levels, delivering 350+ interactive challenges across all systems. Our content library expands quarterly to keep experiences fresh and engaging.
BLEE's dynamic scoring system tracks cumulative points across games and displays a real-time Top 5 leaderboard. Players who surpass existing high scores are prompted to input their names for permanent ranking. Scores can be reset individually or system-wide via the admin panel, ensuring flexible management while maintaining seamless, synchronized tracking across all connected devices.
Yes, BLEE's platform supports real-time competitive modes such as head-to-head battles and team challenges. Customizable rulesets, live leaderboards, and victory animations enhance player rivalry. Contact our team to design tailored competitive experiences for your venue.
BLEE systems utilize Class 1 laser technology certified under global safety standards (IEC 60825), ensuring eye-safe operation during normal use.
Clients should prepare basic tools (e.g., wrenches, electric drills), connection hardware (bolts/nuts), and safety gear including helmets and anti-slip footwear.
Yes.
Explore options through:
*Virtual product walkthroughs via video call
*Technical specification sheets
*Factory/showroom tours in Guangzhou
Deposit-Simplified workflow:
1. Consultation - Share requirements
2. Deposit - 30% to initiate production
3. Quality Inspection - Virtual/physical review
4. Balance Payment - 70% before dispatch
5. Delivery - Door-to-door logistics handled
6. Production-balance-delivery. We also provide door to door delivery service, please contact, and get the best quote.
BLEE's standard production cycle is 20-25 days, varying by order volume. All products undergo rigorous quality control before shipment. In-stock items ship within 3 business days, while custom orders are dispatched immediately after passing final testing.
BLEE provides logo customization for all products, with extended options including size adjustments and gameplay/content modifications for select systems. Submit your requirements to our design team for a tailored proposal within 24 hours.
BLEE products include a 1-year warranty covering manufacturing defects. During this period, we provide free replacement parts for issues unrelated to misuse. Damage caused by improper operation requires purchasing replacement parts and covering return shipping costs. Full warranty terms are detailed in your service agreement.
Yes. BLEE operates a 2,000+ sqm manufacturing facility in Guangzhou, China, backed by our specialized engineering team to guarantee high-quality products and timely delivery. All equipment undergoes rigorous testing and quality certifications. We welcome factory audits and onsite visits to verify our production capabilities.
Our BLEE-certified engineers offer fee-based installation and commissioning to ensure optimal system performance.
Shipping solutions include:
*Sea freight for large equipment (FCL/LCL options)
*Air express for urgent small shipments (DHL/FedEx/UPS)
*Door-to-door delivery through our global partner network
We provide multiple trade terms:
*EXW (Ex-Works)
*FOB (Free On Board)
*CIF (Cost Insurance Freight)
*CFR (Cost & Freight)
Secure payment options:
① 30% deposit via T/T, PayPal, or WU
② 70% balance before shipment
③ Full LC payments accepted
Export-grade protection:
1. Anti-static bubble wrap
2. Corrugated edge guards
3. Weatherproof stretch film
4. Reinforced wooden crates (ISPM15 certified)
Standard lead times:
*Stock items: 3-7 business days
*Custom orders: 20-25 production days + transit
Example: Guangzhou to USA ≈ 22 days via sea
1 unit, however, you can get the best container price if container order.
BLEE Advantage Program:
✓ 1-year comprehensive warranty
✓ Complimentary replacement parts
✓ On-site technical support (service packages available)
✓ 24/7 multilingual assistance
English